Frequently Asked Questions
Shopping & Products
How can I search for a specific wine or spirit on your website? You can use the search bar at the top of our website to find a specific product by entering keywords such as the product name, brand, or type of wine or spirit. Alternatively, you can browse our categories and filters to narrow down your search.
Are all the products on the website available to buy and in stock? We strive to maintain accurate stock levels on our website. However, in rare instances, an item may be out of stock or temporarily unavailable. If this occurs, we will notify you and provide an estimated restocking date or suggest a suitable alternative.
Can I be notified if items are out of stock? Yes, if an item is out of stock, you can click the "Notify Me When Available" button on the product page. You will then receive an email notification when the product becomes available again.
Is there a minimum order? There is no minimum order requirement at Spiritly. You are welcome to purchase as many or as few items as you wish. However, please note that we may offer special promotions or discounts for bulk orders or purchases above a certain amount.
Orders & Checkout
Can I send my order to a different address? Yes, during the checkout process, you can specify a different shipping address from your billing address. This option is useful if you are sending a gift or need the order delivered to an alternative location.
I am sending a gift but don't want to send an invoice. Is this possible? Yes, we understand the importance of maintaining the element of surprise when sending a gift. We only send invoices by email to the purchaser's email address. The only documentation in the box will be a packing list (no pricing) and any message that you would like included.
Can I order by telephone? Currently, we do not offer telephone ordering. However, our website is user-friendly and secure, allowing you to place your order easily and safely online.
Can I create an account on Spiritly's website? Yes, you can create an account on our website to access features such as order history, faster checkout, and personalised product recommendations. To sign up, click on the "Account" icon at the top of our website and follow the registration process.
Payment
What payment methods does Spiritly accept? Spiritly accepts various payment methods, including Visa, Mastercard, American Express, Discover, Google Pay, and Apple Pay. All transactions are securely processed to ensure the protection of your personal information.
Is your site secure? Yes, Spiritly's website uses industry-standard encryption and security measures to ensure that your personal information and payment details are protected. Our site is secured with SSL technology to provide a safe and secure shopping experience.
Shipping & Delivery
Do you offer international shipping? Yes, Spiritly ships to several countries around the world. Shipping costs and delivery times vary depending on the destination. Please refer to our "Shipping & Delivery" page for more information on international shipping.
How much does delivery cost? Delivery costs vary depending on your location and the chosen shipping method. To view the shipping rates for your area, please refer to our "Shipping & Delivery" page.
How quickly will my order arrive? Delivery times depend on your location and the chosen shipping method. Generally, domestic orders arrive within 2-7 business days, while international orders may take longer. For more specific delivery timeframes, please refer to our "Shipping & Delivery" page.
How can I track my order? Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your order. You can also track your order through the "Track Your Order" page on our website.
Returns & Refunds
Can I return or exchange a product? Spiritly accepts returns or exchanges for unopened products within 60 days of purchase. Please refer to our "Returns & Refunds" page for more information on our return policy and procedures.
Gifts & Promotions
Do you offer gift options or gift cards? Yes, Spiritly offers personalised messages as well as digital gift cards that can be redeemed on our website. Purchase a gift card through the "Gift Cards" page on our website.
How do I sign up for Spiritly's newsletter or promotional offers? To stay updated on our latest promotions, events, and news, please subscribe to our newsletter by entering your email address in the newsletter subscription box located at the bottom of our website.
Privacy & Security
Is my privacy secured? At Spiritly, we take your privacy seriously. We only collect and use your personal information to process and fulfil your orders, provide customer service, and improve your shopping experience. We never share or sell your information to third parties. For more information, please refer to our Privacy Policy.
Contact Us
How do I contact Spiritly's customer service team? You can reach us by:
- Email: hello@spiritly.com
- Phone: 020 3140 0318 (Mon–Fri, 9am–5pm)
We aim to respond to all inquiries within 24–48 hours.
