Returns & Cancellations
At Spiritly, we strive to provide our customers with a seamless and enjoyable shopping experience. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy. Please carefully read our guidelines below to ensure a smooth and hassle-free return process.
Eligibility for Return:
To be eligible for a return, your item must be in the same condition in which you received it, unopened and unused, with all original tags, labels, and packaging intact. We cannot accept returns for opened or partially consumed items.
Return Period:
You have 30 days from the date of delivery to initiate a return. If more than 30 days have passed since the delivery, we regretfully cannot offer a refund or exchange.
Return Procedure:
To initiate a return, please follow these steps:
a. Contact our Customer Service team at hello@spiritly.com to inform them of your intention to return the item(s). Please include your order number, the item(s) you wish to return, and the reason for the return.
b. Our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to ship the item(s) back to us.
c. Pack the item(s) securely in the original packaging, along with any accompanying accessories, paperwork, and a note containing your RA number.
d. Ship the package to the return address provided by our Customer Service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds:
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Shipping Costs:
You will be responsible for covering the shipping costs associated with returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Exchanges:
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact our Customer Service team at [email address] or [phone number] to initiate the process.
Non-Returnable Items:
Please note that some items are not eligible for return, including:
a. Gift cards
b. Perishable goods (e.g., syrups and soft drinks)
c. Customised or personalised products
d. Items purchased during a sale or promotion
If you have any questions regarding our return policy, please feel free to contact our Customer Service team at hello@spiritly.com or on our Live Chat. We are always here to help and ensure your satisfaction.
