Order Related Queries
At Spiritly, we are committed to providing an exceptional shopping experience, from product selection to order delivery. If you have any questions about your order, our Customer Service team is always here to help.
Change your order
If you need to make changes — such as updating your shipping address, altering quantities, or cancelling — please contact us as soon as possible and we'll do our best to assist.
Order tracking
For information on tracking your order or if you're experiencing issues with the tracking process, our team can provide updates on the progress of your shipment. You can also track your order online here.
Delivery delays
If your order is taking longer than expected, we can help investigate the reasons for the delay and provide an estimated delivery time.
Missing or incorrect items
In the unlikely event your order arrives with missing or incorrect items, we will work to resolve the issue promptly and ensure you receive the correct products.
Damaged items
Should you receive a damaged item, our Customer Service team will guide you through the return or replacement process to ensure a satisfactory resolution. Please refer to our Damaged & Wrong Goods Policy for full details.
Returns & refunds
If you need assistance returning an item or processing a refund, our team is here to help make the process as seamless as possible. Please refer to our Returns & Cancellations Policy for full details.
To help us serve you better, please have your order reference number and any relevant details ready when you contact us.
- Email hello@spiritly.com
- Phone 020 3140 0318 (Mon–Fri, 9am–5pm)
We aim to respond to all inquiries within 24–48 hours.
"Your satisfaction is our top priority. Thank you for choosing Spiritly!"
Whether your query is big or small, our Customer Service team is on hand to make sure every Spiritly experience is a great one.
