Customs & Import Duties
At Spiritly, we ship to customers around the world. If you are ordering from outside the UK, please review the information below regarding customs duties and import regulations.
Customs Duties & Import Taxes
When ordering from outside the UK, your shipment may be subject to customs duties, import taxes, and local regulations depending on the laws of your country. These charges are determined by your local customs authority and are the sole responsibility of the recipient, payable upon delivery.
Spiritly has no control over customs charges and cannot predict or cover these costs on your behalf.
Your Responsibility as the Recipient
Before placing an order, we strongly recommend checking your country's import rules and any applicable duties or restrictions.
By placing an international order with Spiritly, you accept responsibility for any additional fees or delays imposed by your local customs authority.
Refused or Undeliverable Orders
If an order is refused due to unpaid duties or import restrictions, any refund issued will be minus the original shipping costs and any return fees incurred.
Finding Country-Specific Information
For details on customs regulations and import duties specific to your country, please contact your local customs office directly — they will be able to advise on applicable charges before you place your order.
- Customs duties vary by country and are set by local authorities
- All import charges are the recipient's responsibility
- Spiritly cannot predict or pre-pay customs fees on your behalf
- Check your country's import rules before placing an order
- Refused deliveries will be refunded minus shipping and return costs
"We want your Spiritly order to reach you smoothly, wherever you are in the world. Taking a moment to check your local customs rules before ordering helps avoid any unexpected charges or delays."
If you have any questions about international shipping or customs, our Customer Service team is here to help — by email or live chat.
