Refund policy
Returns & Cancellations
At Spiritly, we strive to provide a seamless and enjoyable shopping experience. If for any reason you are not satisfied with your purchase, please review our returns and cancellations guidelines below.
Eligibility for Return
To be eligible for a return, your item must be:
* In the same condition in which you received it
* Unopened and unused
* In its original packaging
We cannot accept returns for opened or partially consumed items.
Return Period
You have 60 days from the date of delivery to request a return. After this period, we are unable to offer a refund or exchange.
How to Return an Item
You can request a return through your Spiritly customer account.
Simply log in to your account, select the relevant order and follow the instructions to request a return. Once your request has been reviewed, you will receive further return instructions.
Alternatively, if you need help with your return, contact us at hello@spiritly.com.
Please pack your item securely in its original packaging, including any accessories or paperwork.
Customers are responsible for arranging and paying for return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
There is no restocking fee for eligible returns.
Non-Returnable Items
The following items are not eligible for return:
* Gift cards
* Perishable goods, including syrups.
* Customised or personalised products
* Items which have been opened, used or partially consumed
Exchanges
We only replace items that are defective or damaged upon arrival. To arrange a replacement for the same item, please contact our Customer Service team at hello@spiritly.com.
Refunds
Once your return is received and inspected, we’ll notify you by email of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days.
Return shipping costs are the customer’s responsibility and are non-refundable. Original delivery charges are also non-refundable unless the product was faulty, damaged or incorrectly supplied.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at hello@spiritly.com.
Before dispatch: We will do our best to cancel your order and issue a full refund.
After dispatch: We are unable to cancel the shipment. Once delivered, you can request a return through your Spiritly customer account.
Questions?
If you have any questions about a return, refund or cancellation, our Customer Service team is happy to help. Contact us at hello@spiritly.com.
