Shipping policy
At Spiritly, we want your online experience to be enjoyable, simple, and successful. Please review our shipping policies below, and don't hesitate to get in touch with any questions at hello@spiritly.com.
Payment Methods
We accept most major credit and debit cards, as well as Apple Pay and Google Pay.
Order Confirmations
Once your order is placed, you'll receive a confirmation email to the address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Dispatch Times
Orders are shipped from Northern Ireland. Please see our dispatch schedule below:
| Order Placed | Dispatch |
|---|---|
| Weekdays before 14:00 (in stock) | Same working day |
| Weekdays after 14:00 | Next working day |
| Weekends or bank holidays | Next working day |
Please note: We do not ship on Saturdays, Sundays, or Local/Public Holidays.
Out of Stock Items
If the item you've ordered is out of stock, we'll contact you promptly to let you know the expected lead time — typically 2–3 working days.
In the unlikely event that part of your order is unavailable at the time of dispatch, the remaining item(s) will be shipped as soon as they're back in stock at no additional shipping charge.
Delivery Times
Once dispatched, estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| UK & Ireland | 2–4 Working Days |
| Europe | 4–10 Working Days |
Please allow 10 working days before contacting us about a missing or delayed order, as we are unable to reship or refund orders before this time has elapsed.
Lost or Undelivered Parcels
If your parcel appears to be lost or undelivered, please contact us as soon as possible at hello@spiritly.com so we can raise the issue with our courier promptly.
Questions?
We're always happy to help. Reach us at hello@spiritly.com.
