Terms & Conditions
Please read these Terms carefully before using the Spiritly website or purchasing products from us. By accessing or using the Site, you agree to be bound by these Terms.
Eligibility
By using our Site and purchasing products from us, you represent and warrant that you are at least 18 years old and are otherwise legally qualified to enter into and form contracts under applicable law.
Product Information & Pricing
We make every effort to ensure the accuracy of the product information and pricing displayed on our Site. However, errors may occur, and we reserve the right to correct any inaccuracies or omissions, including after an order has been placed.
In the event of a pricing error, we will notify you and provide the option to continue at the correct price or cancel your order for a full refund.
Orders & Acceptance
All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or the use of inappropriate language in customer communications. If your order is cancelled, we will promptly issue a full refund.
Payment
We accept various payment methods for your convenience. By submitting an order, you represent and warrant that you are authorised to use the designated payment method and that you authorise us to charge your order — including taxes, shipping, and handling — to that payment method.
Delivery
We will make every effort to deliver your order within the estimated timeframe provided at checkout. However, delivery times are not guaranteed and may be subject to delays due to courier issues, adverse weather, or other unforeseen circumstances.
We shall not be liable for any losses, costs, or damages arising directly or indirectly from any failure to meet an estimated delivery date.
Returns, Refunds & Exchanges
Please refer to our separate Returns Policy for full information on returns, refunds, and exchanges.
Intellectual Property
All content on our Site — including text, images, graphics, logos, and software — is the property of Spiritly or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Limitation of Liability
To the maximum extent permitted by law, Spiritly shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from:
- (a) The use or inability to use the Site
- (b) Procurement of substitute goods or services resulting from transactions on the Site
- (c) Unauthorised access to or alteration of your transmissions or data
- (d) Statements or conduct of any third party on the Site
- (e) Any other matter relating to the Site or our products
Indemnity
You agree to indemnify and hold Spiritly and its affiliates, officers, agents, and employees harmless from any claim or demand — including reasonable legal fees — made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.
- You must be 18 or over to purchase from Spiritly
- Pricing errors will always be corrected before fulfilment
- Delivery timeframes are estimates and not guaranteed
- All site content is protected by intellectual property law
- Our liability is limited to the maximum extent permitted by law
- Full returns information is covered in our separate Returns Policy
"We want your experience with Spiritly to be enjoyable and straightforward. These Terms are designed to be fair and transparent — setting out clearly what you can expect from us, and what we ask in return."
If you have any questions about these Terms and Conditions, our team is always happy to help.
